Refund policy
WOODWARD SPEED SHOP RETURNS
HOW DO I RETURN AN ITEM?
REFUND/RETURN POLICY
If at any time you are not satisfied with your purchase from Woodward Speed Shop, you may return the item within 30 days of delivery of your order. The item(s) purchased must still be in new condition, including original packaging, parts, accessories, and paperwork. Orders returned in a new, ready-to-sell condition will receive a Woodward Speed Shop Review. Once approved, a refund, minus a 5% - 25% restocking fee, and excluding any shipping costs will be issued to the customer.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment. A credit card refund can take several days to process since it has to go through the credit card networks. Depending on your credit card issuer and the merchant, the refund process generally ranges between 5 and 14 business days.
If approved, the money will be refunded to your original method of payment. A credit card refund can take several days to process since it has to go through the credit card networks. Depending on your credit card issuer and the merchant, the refund process generally ranges between 5 and 14 business days.
FINAL SALE ITEMS
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
Product Returns Information:
Please return all new & unused products in their original packaging within 30 days of purchase.
Please be sure to let us know if you would like a Product Exchange, or Payment Refund on your Return - we are happy to assist you as best as we can!
Re-Stocking Fees:
Why a restocking fee? Our minimal restocking fee covers lost credit card charges and shipping fees, and that's it! A Restocking Fee of 5% to 25% will apply to all products being returned to Woodward Speed Shop. (Restocking fee's range depending on item purchased, shipping costs, and condition of returns). NOTE: Shipping & Handling charges are non-refundable. Return Shipping is the responsibility of the customer.
Replacement Products:
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email us within 30 days of receiving your product to begin the process.
Items to be replaced by Woodward Speed Shop will need to meet the same requirements as Returned Products. Items must be returned with original packaging, parts, and paperwork. Items to be replaced by Woodward Speed Shop will be shipped once the returned product is received and processed.
Damaged Shipments & Partially Missing Items:
Unfortunately, there are times when Items will show up Damaged or Partially Missing due to mishandling in shipment transit or by mistake. Woodward Speed Shop requires that all items are inspected by the receiver to verify Damage and to report the damaged items or packages to Woodward Speed Shop immediately within 48 hours of delivery. Woodward Speed Shop will not be held responsible for items that are not reported in a timely manner in order to file a claim with the shipping carrier (USPS, UPS, FedEx, etc.). NOTE: In some cases the customer may be required to submit a photo of the damaged shipping box and/or items to verify the damaged with the shipping carrier or manufacturer.